FAQs
Answers to common questions about ordering, documentation, handling, and shipping.
Research use
Are BodyFlex products intended for human use?
No. All BodyFlex products are sold strictly for laboratory research use. They are not for human or animal consumption and are not medicines, supplements, or treatments.
Can you advise on dosing or personal use?
No. We do not provide dosing, administration, or human-use guidance of any kind. Our support team can help with catalogue, documentation, handling, and order questions.
Documentation
What does “COA available” mean?
A Certificate of Analysis is available for that product. To request the COA for a specific lot, contact us with your order number and the lot details shown on your item.
Where can I find a compound’s identifiers?
Each product page lists the CAS number, molecular formula, molecular weight, and purity as printed on the product label, in the Additional information box.
Handling & storage
How should lyophilized products be stored?
Store lyophilized material at -20°C for long-term stability. Once reconstituted with bacteriostatic water, store at 2–8°C, handle under sterile laboratory conditions, and avoid repeated freeze-thaw cycles. Always follow the guidance on the product page.
Do you sell reconstitution supplies?
Yes. Bacteriostatic water and acetic acid are available in the Research Supplies category.
Orders & shipping
Where do you ship?
We ship within North America with tracked delivery. See our Shipping page for details.
How do I track my order?
You will receive a confirmation email when your order is placed and a shipping update once it is dispatched. You can also view your orders anytime in My Account.
Can I get help choosing a compound for my research?
Yes. Our Research Support team can help you find compounds by research area and answer documentation questions.