Warranty Policy

This policy covers the condition of BodyFlex Peptides products on arrival, and the handling requirements that apply to any warranty. All products are for laboratory research use only and are not for human or animal consumption.

1. What Is Covered

We guarantee that products arrive:

• As described on the product page, in the correct compound and size ordered.
• In sealed, undamaged packaging.
• Supported by a Certificate of Analysis for the applicable lot, available on request.

2. Reporting a Problem

If an item arrives damaged, incorrect, or missing, contact us within 7 days of delivery. Please include:

• Your order number.
• Clear photos of the item, its label, and the packaging.
• A short description of the issue.

Once verified, we will send a replacement at no cost or issue a refund to your original payment method.

3. Reconstitution and Handling Requirements

Lyophilized peptides must be reconstituted using proper aseptic laboratory technique, with the recommended bacteriostatic water, and handled according to accepted research practices. Any warranty relating to reconstitution, sterility, or material integrity depends on these handling requirements being followed.

4. What Is Not Covered

• Products that have been opened, reconstituted, or used, except where a defect existed on arrival and is reported within 7 days.
• Issues caused by improper storage, handling, or use of unsuitable third-party diluents.
• Damage arising after delivery, or delays caused by the carrier once a package is in transit.
• Any use of products outside a laboratory research setting.

5. Documentation Requests

To request the Certificate of Analysis for your lot, contact us with your order number and the lot details shown on your item.

6. Contact

To make a warranty claim, email support@bodyflexpeptides.com or use our contact page.