Order Support

Need help with an order? Here is how to check on it, make changes, or report a problem.

Check Your Order Status

You will receive an email confirmation when you place your order and a shipping email with tracking once it is dispatched. You can see all your orders and their status anytime in My Account.

Change or Cancel an Order

Orders can be changed or cancelled free of charge until they are dispatched. Contact us as soon as possible with your order number and the change you need. After dispatch, see our Refund & Returns Policy.

Damaged, Incorrect or Missing Items

Contact us within 7 days of delivery with your order number and photos of the item, label, and packaging. We will replace the item or refund you once the issue is verified. Full details are in our Warranty Policy.

Delivery Issues

If your tracking has not updated for 10 business days, or shows delivered but you have not received your package, let us know and we will investigate with the carrier. See our Shipping Policy for more.

Certificates of Analysis

To request the COA for your lot, send your order number and the lot details shown on your item.

How to Contact Us

Email support@bodyflexpeptides.com or use our contact form. To help us resolve your request quickly, please include:

• Your order number.
• The product name and size.
• Photos, if you are reporting damage or an incorrect item.

We aim to reply within 1–2 business days.

Our support team can help with orders, documentation, and handling questions. We do not provide medical advice, dosing, or human-use guidance. All products are for laboratory research use only.